About
How a call works
We'd rather be plain about this than vague: Riser & Main publishes plumbing information and runs a phone line that connects you with independent plumbing service providers. We are not a plumbing contractor.
Three steps
- You callCalls may be answered by an automated system or a call center. The call may be recorded.
- Describe the problem and where you areTell them what's happening and the property's borough, city or town.
- You're connected with an independent providerA plumbing business that operates independently of us. It quotes, schedules and performs the work, and is responsible for it.
What we do
- Publish plumbing guides for New York and New Jersey buildings
- Explain local licensing and permit rules, with sources
- Operate a phone line that connects callers with independent plumbing service providers
What we don't do
- We don't employ plumbers or perform plumbing work
- We don't hold a plumbing license
- We don't set providers' prices or guarantee availability, arrival times, outcomes or warranties
- We don't publish reviews or ratings of providers
Before work begins
Ask the provider for their license number and pricing, and check the license yourself. See verifying a NYC Licensed Master Plumber or New Jersey plumbing licensing.
How we handle call information: Privacy & call disclosure.