Privacy & call disclosure

Who we are

Riser & Main ("we") operates this website and a telephone referral line. We are not a plumbing contractor and do not perform plumbing work.

When you call

• Your call is handled by a call-handling and distribution network operated by us or by a service provider on our behalf.
• To connect you with an appropriate independent plumbing service provider, the network uses information such as your phone number, the general location of the property you describe, and the type of plumbing help you need.
• Your call may be recorded and monitored for quality, training, dispute resolution and to measure the referral.
• When you are connected, the independent provider receives your phone number and the information you give on the call. That provider's own privacy practices then apply to its handling of your information.
• We may receive a fee from providers for referred calls.

Information collected on this website

• The website has no forms and does not ask for your name, address or other contact details. We use Google Search Console to understand how people find the site in Google Search. See the cookie policy for browser storage and Google Search Console.
• We don't sell personal information.

Text messages and marketing

We do not send marketing texts or calls without consent.

Your choices

You decide what to share on a call. Once you are connected, questions about a job, a quote or your information held by the provider go to that provider directly. You can control cookies and site data in your browser; see the cookie policy.