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Service · Hot water

Water heater repair & replacement

No hot water, a puddle under the tank, or a heater that's past its prime? Call to get it repaired or replaced, tank or tankless, gas or electric.

  • One number for NYC, Long Island, Westchester & North Jersey
  • Houses, condos, co-ops and apartment buildings
  • Ask for the price before any work starts
Call about a water heater1-888-503-1510

Takes about a minute. Tell us what's happening, what kind of building it is, and the town or neighborhood.

What we can help with

Common requests we take calls about.

No hot waterGas or electric heater not heating
Leaking water heaterWater at the base or relief valve
Water heater replacementSame size or upsized tank
Tankless installationContinuous hot water, more space
Pilot or ignition problemsPilot won't stay lit
Flush and maintenanceSediment, noise, slow recovery

How it works

  1. CallOne number for the whole region.
  2. Describe itThe problem, the building and the town.
  3. Get connectedWith a local plumbing professional who can quote and schedule.

01Overview

Most houses, brownstones and two-family homes have their own tank water heater (gas or electric), or a boiler that heats domestic water through a coil. Larger apartment buildings usually have a central system run by the building, so individual apartments rarely have their own heater.

Water heaters have several safety parts. The most important is the temperature and pressure (T&P) relief valve, which opens if the tank overheats or over-pressurizes. Never cap or plug it.

Typical gas water heater connectionsDiagram D5
  • Cold water
  • Hot water
Typical gas tank water heater connections A tank water heater with a cold-water inlet and shutoff valve, a thermal expansion tank on the cold side where required, a hot-water outlet, a temperature and pressure relief valve with a discharge pipe ending near the floor, a drain valve at the bottom, and a gas supply with a shutoff valve and sediment trap. The flue vent rises from the top. Requirements vary by code and model. flue vent expansion tank T&P relief valvedischarge pipe ends near floor drain valve gas supply + shutoffsediment trap 123456
  1. 1Cold-water inlet with shutoff valve
  2. 2Thermal expansion tank (where required, e.g. with a check valve or pressure regulator)
  3. 3Hot-water outlet to fixtures
  4. 4Temperature & pressure (T&P) relief valve and discharge pipe: never cap or plug it
  5. 5Drain valve for flushing sediment
  6. 6Gas supply with shutoff and sediment trap: gas work is for licensed professionals only

Simplified, not to scale. Real layouts vary by building.

02Signs you may need this

  • No hot water, or hot water runs out much faster than before
  • Rusty or discolored hot water
  • Rumbling or popping from the tank
  • Water around the base of the heater
  • Water dripping from the T&P relief valve pipe
  • Pilot light that won't stay lit (gas models)

03Common causes

Common water heater problems
SymptomPossible causesNotes
No hot water (gas)Pilot or ignition failure, thermocouple, gas control valve, venting problemDon't relight repeatedly if it keeps going out
No hot water (electric)Tripped breaker, failed element or thermostatElectrical work: leave it to a professional
Runs out quicklySediment buildup, failed lower element, dip tube, undersized heaterCommon with hard water and older tanks
Popping noisesSediment at the bottom of the tankFlushing may help if done early
Leak at the baseCorroded tankUsually means replacement
Relief valve drippingHigh temperature or pressure; thermal expansion; a failing valveA warning sign: have it checked

04Possible solutions

Repair or replace
SituationUsual approach
Ignition, thermocouple or element failure on a sound tankRepair the part
Sediment buildup, tank in good shapeFlush; possibly replace the anode
Tank leakingReplace the heater
Old heater with repeated problemsReplace, sizing it to current use
Want endless hot water or more spaceConsider tankless; check gas line size, venting and electrical needs

The right approach depends on what the plumber finds on site. This table is general information, not a diagnosis.

A wall-mounted tankless water heater saves floor space but usually needs a larger gas line and new venting.

05What affects the cost

Prices are set by the plumber and depend on what's found. These factors usually matter most:

  • Gas, electric, heat pump or tankless
  • Capacity and efficiency
  • Venting changes (chimney liner, direct vent)
  • Gas line or electrical upgrades
  • Access: tight cellars and narrow stairs
  • Permit, inspection and removal of the old unit

06What a plumber typically checks

  1. Checks the fuel or power supply and the controls
  2. Checks venting and combustion air (gas models)
  3. Tests the relief valve and looks for leaks and corrosion
  4. Checks for sediment and the condition of the anode
  5. Weighs repair against replacement based on age and condition

07By building type

Brownstones & houses
Heater or boiler in the cellar; venting into the chimney is common in older houses.
Two- & three-family houses
Often one heater per unit, sometimes one shared heater.
Condos
Some newer condos have in-unit heaters, often electric or tankless.
Apartment rentals & co-ops
Usually central. No hot water is a building problem: report it to the super or management.

08Local considerations

New York City

Replacing a water heater in NYC is plumbing work for a Licensed Master Plumber, and gas connections are licensed work too. Ask the plumber which filing applies to your replacement. In a co-op or condo, check the alteration rules first.

Long Island, Westchester & Hudson Valley

Homes on private wells, common in parts of Suffolk, Putnam and northern Westchester, can have harder or sediment-heavy water, which shortens tank life.

New Jersey

Water heater replacement generally needs a permit from the municipal construction office, with inspection. The installer usually handles it.

09Permits & licensing

  • NYC: Licensed Master Plumber; gas work is licensed work
  • New Jersey: permit and inspection through the municipal construction office
  • NY suburbs: building permit rules vary by town or village

Rules differ by jurisdiction. Compare NYC, Long Island, Westchester and New Jersey.

10Frequently asked questions

Do I need a permit to replace a water heater?

Usually, yes, or at least licensed work. In NYC a Licensed Master Plumber does the work and handles the filing. In New Jersey and most NY suburbs, a permit and inspection are typical. The installer should know the local rule.

My water heater is leaking from the relief valve pipe. Is that dangerous?

It's a warning sign that the tank may be overheating or over-pressurized, or that the valve is failing. Don't cap the pipe. Have it checked soon.

Tank or tankless for a brownstone?

Tankless saves space and gives continuous hot water, but it usually needs a larger gas line, new venting and sometimes electrical work. A tank is simpler to install. A plumber can size both for your household.

There's no hot water in my apartment. Is it my water heater?

In most NYC apartment buildings hot water comes from a central system, so tell the super or management. See inconsistent hot water.

11Water Heaters by area

Local guides

We take calls about water heaters across the region. Choose your area for local building and permit details.

New York City

Long Island & Hudson Valley

New Jersey


Sources & review

Last reviewed . General information, not legal or engineering advice. Rules change and individual buildings differ.

  1. NYC Department of Buildings, Plumbing Permits
  2. N.J.A.C. 5:23-3.15, Plumbing subcode
  3. N.J.A.C. 5:23-3.22, Fuel gas subcode