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Service · Leaks

Leak detection

A stain spreading on the ceiling, a damp wall, a water bill that jumped? Call to have the leak found and fixed, with walls opened only where needed.

  • One number for NYC, Long Island, Westchester & North Jersey
  • Houses, condos, co-ops and apartment buildings
  • Ask for the price before any work starts
Call about a leak1-888-503-1510

Takes about a minute. Tell us what's happening, what kind of building it is, and the town or neighborhood.

What we can help with

Common requests we take calls about.

Ceiling stain or leakFind where it's coming from
Leak from upstairs unitApartment, co-op or condo leaks
Hidden leak in a wallDamp drywall, peeling paint, mold
Meter moving with water offLeak somewhere in the system
Shower pan or tub leakLeaks only when the shower runs
Main water line leakWet lawn, hissing at the meter

How it works

  1. CallOne number for the whole region.
  2. Describe itThe problem, the building and the town.
  3. Get connectedWith a local plumbing professional who can quote and schedule.

01Overview

Water travels. It runs along pipes, beams and floor slabs before it shows up, so the stain is often not directly under the leak. In apartment buildings, a leak can come from the unit above, a shared riser, a roof, or a window rather than a pipe at all.

Leak detection narrows down the source with simple tests first (shutting fixtures, watching the meter) and instruments where needed, so walls are opened only where the leak actually is.

02Signs you may need this

  • Water stain on a ceiling or wall that grows or reappears
  • Damp, warm or bubbling paint or drywall
  • Musty smell or mold in one spot
  • Water meter moving when everything is off
  • Higher water bill without a change in use
  • Sound of running water when nothing is on
  • Loose or stained floor tiles around a tub or shower

03Common causes

Where hidden leaks usually come from
SourceTypical signCommon in
Shower pan or tub drainStain below the bathroom; worse after showersApartments, condos, older bathrooms
Failed grout or caulkLeaks only when the shower runsAll bathrooms
Toilet seal (wax ring)Stain below the toilet; loose toiletAll buildings
Supply pipe pinholeConstant leak, meter movesOlder copper and galvanized
Riser or stackLeak on several floors in a vertical lineApartment buildings
Appliance linesLeak near the dishwasher, washer or fridgeKitchens, laundry areas
Not plumbingLeak only during rainRoofs, windows, facades

Supply lines and drain hoses under sinks and appliances are a common source of slow leaks.

04Possible solutions

Common repairs once a leak is found
SourceUsual repair
Grout, caulkRegrout or reseal
Shower pan or tub drainRepair the drain; rebuild the pan if failed
Toilet sealReset the toilet with a new seal
Pinhole or failed fittingReplace the section; consider repiping if widespread
RiserBuilding-coordinated repair or riser replacement

The right approach depends on what the plumber finds on site. This table is general information, not a diagnosis.

05What affects the cost

Prices are set by the plumber and depend on what's found. These factors usually matter most:

  • How many tests and instruments are needed
  • Access to the unit above or below
  • Size of opening needed to reach the leak
  • Repair type and materials
  • Restoration of walls, ceilings and tile (often separate trades)

06What a plumber typically checks

  1. Asks when the leak appears: always, after showers, after rain
  2. Checks the water meter with all fixtures off
  3. Runs fixtures above the stain one at a time
  4. Uses moisture meters and thermal imaging to map wet areas
  5. Pressure-tests supply lines; dye or flood tests drains and shower pans
  6. Opens the wall or ceiling only where the source is confirmed

07By building type

Apartments & co-ops
The source is often in the unit above or a shared riser. Report it to management, who can access both units.
Condos
Who pays depends on where the leak starts and on the declaration and bylaws.
Brownstones & houses
Look at bathrooms above the stain, then the supply lines in the cellar ceiling.
Suburban houses
Also check slab-on-grade floors, crawlspaces and the main water line to the street.

08Local considerations

New York City

In NYC rental buildings, the owner is generally responsible for plumbing repairs. In co-ops and condos, the proprietary lease or declaration decides who pays for which pipe. Renters can report unrepaired leaks through 311.

Long Island, Westchester & Hudson Valley

The main water line from the street to the house is usually the homeowner's responsibility. A wet strip in the lawn or a hissing sound at the meter can point to it.

New Jersey

The same principles apply; for condominium buildings check the master deed and bylaws for responsibility.

09Permits & licensing

  • Finding a leak doesn't need a permit
  • Repairs to piping may: in NYC by or under a Licensed Master Plumber; in NJ through the municipal construction office
  • In co-ops and condos, the building may require an alteration agreement for larger repairs

Rules differ by jurisdiction. Compare NYC, Long Island, Westchester and New Jersey.

10Frequently asked questions

Who pays for a leak from the apartment upstairs?

It depends on where the leak starts and on your lease, proprietary lease or condo declaration. Leaks from the upstairs unit's fixtures are often that owner's responsibility; leaks from risers are usually the building's. Insurance usually handles the damage.

Can a leak be found without opening walls?

Often it can be narrowed down to a small area with meter checks, fixture tests, moisture meters and thermal imaging. Usually only a small opening is needed for the repair.

How can I check for a hidden leak myself?

Turn off every fixture and appliance that uses water, then watch the water meter for 15–30 minutes. If it moves, water is going somewhere.

11Leak Detection by area

We take calls about leak detection across the region. Choose your area for local building and permit details.

New York City

Long Island & Hudson Valley

New Jersey


Sources & review

Last reviewed . General information, not legal or engineering advice. Rules change and individual buildings differ.

  1. NYC Rent Guidelines Board, 2023 Housing Supply Report (NYC HVS 2023)
  2. NYC Department of Buildings, Plumbing Permits